Refund & Cancellation Policy
Pre-launch draft for TEST transactions only. Live payment is closed. Final live return windows, taxes, payout and escalation details require business approval before public sales.
ePuja bookings
A customer may cancel an ePuja booking before the scheduled start. An unpaid reservation expires. A captured TEST payment moves to refund review; cancellation alone does not return money. A completed or started ceremony cannot be cancelled through the self-service button. Administrator cancellation follows the same review path for paid TEST orders.
Store orders
For a paid TEST store order, the account owner may request a full TEST refund from Orders with a reason. An administrator reviews the request and an approved request is sent to Razorpay TEST. The order changes to refunded only after a verified provider result. Physical return eligibility and shipping terms are not finalized; no real store checkout will open until these are published.
Consultation wallet
Consultation TEST sessions reserve balance, charge actual shared time and release unused reserved balance on settlement. A stopped or disconnected session should not continue billing. Wallet reversals and live-money refunds are not enabled through the current self-service refund flow.
How to follow up
Your order page displays a refund request and its review status. Provider processing time is outside our control. A working support and grievance channel, including escalation details, must be published before any live sale.
Questions about this document? Contact our support team.